Printer is Offline

5 Easy Steps to fix “Printer is offline”

Printer is offline: How to resolve Printer offline issue

Often times when you need to print a report, you click “Print” and select your preferred printer, you get an error that the “printer is offline”. We are going to show you few basic steps you need to take to get your printer status back from offline to online.

Now and then while printing we face a common issue of “Printer offline”. The electronic device or PC assumes that the printer is offline; however the printer is on and ready to print.

This can be due to any insignificant error by the sender (mobile, laptop or PC) or by the printer itself.

Sometimes the reason is as small as the paper jam or the device is in sleep mode.

A message showing up as “Printer is offline” can likewise be down to issues with your printer driver installed on your system. This can also depend upon the age of your printer or when the drivers of the printers were updated.

This troubleshoot can be utilized with all types of printers such as Brother, Canon, Epson, HP, Samsung, Lexmark, Ricoh, Toshiba, Konica Minolta, etc.

How to resolve “Offline Printing” issue

Indeed, even with the present progressions in innovation, offline printer issues are as yet a common problem faced by all. At the point when you’re in a hurry, there isn’t anything more annoying than a message popup saying that your printer is offline.

Checking the Primary Connection

The primary thing to do is to check your printer’s connection with your PC. You should take a look at the direct link interfacing your printer to your switch, and check the USB link associating your printer to your PC. If you think that the connections to the system are all okay, try switching the printer cable to alternate USB port on your device.

For printers that are connected through WiFi (Wireless Printers), you need to check the “Network Settings” in the Printers and Scanners section of your computer. Click on “Confirm Network Settings” and this will open up the current network settings of your printer.

Restart your Printer & Device

If the connections are okay upon initial investigation and the network settings are fine; try turning it off and on again. This reboot will restart the connection between the printer and the computer / mobile again that will further help you to conclude your investigation. Before pressing the restart button do not forget to clear all the active print jobs that were sent to the printer.

Reinstall or Update Printer Drivers

Another way you can fix your “Printer offline” issue is to check or the driver version. Oftentimes the manufacturer releases updated software drivers to remove the previous errors in their drivers such as the “Printer Offline” bug. We recommend you to update your drivers to the latest released version by the brand.
How to update your Printer Drivers

a. Press the Windows Key (Start menu button) + I to open the Settings app.
b. Go to the Update & security section.
c. Click on “Check for Updates”


In case your drivers are up to date, try reinstalling them once again. Often times the drivers do not get properly installed due to many reasons (Example: Antivirus blocking the installation as they suspect any software or .exe files to be malicious). Reinstalling the drivers may help in getting the issue of offline printer getting resolved.

Check your Internet connection

The most generic of all is the issue related to your internet connection. Check if your internet connection is “ON” and your device is not connected to any third party proxy servers or virtual private networks. If yes, it is recommended to disconnect your third party applications before resuming the printer service or else your printer will continuously show as “Printer Offline”

Restart Printer Spooler Service

1. Go to Windows start menu item and search for “Run” and click enter. Type in services.msc and press enter.


2. Search for the words “Print Spooler” and right click on it once you have located it. Now click on restart from the menu items. This will restart the Printer spooler.


Manually forcing “Printer Offline” to “Printer Online”

If all fails; you can do a simple trick to resolve the issue. Go to start menu lists, and select Control Panel. Click on the “Devices and Printers” and right click on your printer from the list that is shown and choose “See What’s Printing”. Select “Printer” and click on “Use Printer Online” from the drop down.
Bingo! Your printer has moved from offline to online again.

Don’t forget to take a test page print

Please share this